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Customer and Partner Engagement

7 Effective Customer Service Training Tips For Your Employees

Have you ever measured the effectiveness of customer service? Are your employees willingly perform to take the customer service training ahead?      Customer service is the finest opportunity for the company to multiply their business and a sole connection to deal directly with the customer. Providing exceptional service to the customer is the utmost requirement for […]

Jan 28, 2020

5 Key Benefits of Customer Service Training

Customer service training helps employees to develop their skills in customer interaction and how to provide the necessary support to ensure higher satisfaction. Nowadays, it has become important for companies to realize the value of customer service training because one happy customer could bring along many other people and one dissatisfied customer could leave a […]

Jan 28, 2020

5 Mistakes Call Center Agents Must Avoid While Attending Inbound Calls

The most important tool of the century is the telephone for making or receiving calls for a lot of purposes. Especially when we use the telephone for professional purposes at the call center, there are certain protocols that we follow as a mandate.   Since telephones are a link that connects call center agents and customers […]

Jan 27, 2020

Telephone Etiquette That You Need To Know For Making Outbound Calls

Technology has blessed us with a lot of technological gadgets due to which most of our communication happens over the calls these days. Answering the calls or making calls to our closed ones seems simple, but we get cautious when as a professional we have to make calls to the customer and need to behave […]

Jan 27, 2020

Best Practices For Attending Customer Service Calls

In every call center, the agents are the initial point of contact especially for the customers on call. And customer service is the utmost opportunity to connect with customers, and the way the company’s representative solves their problems should be well-executed that goes for many years to come and benefits both the company and the […]

Jan 24, 2020

Dramatic Positives Results with 1 on 1 Onboarding Sessions

Training is always proven to be beneficial both for new hires and the organization. As the company’s expectations and work responsibilities demand more than just having a ground knowledge and i.e. your ability to communicate flawlessly with your co-workers and management at the workplace.  Onboard training is an opportunity to engage with people around and […]

Jan 24, 2020

5 Reasons Your Employees Prefer Live Online Sessions Over Recorded Sessions

In today’s high demanding job marketplace, employees are expected to be well-versed with all the requirements that fit well with the company culture. Whether it is your work profile or having brilliant accent skills – alone you could do the work but understanding the work requirement from the manager requires an employee to have efficient […]

Jan 23, 2020

The Ultimate Guide of English Homophones

Do you know most of the confusing words only exist in the English language? The English language is a two-way language that has thousands of words carrying different meanings but sounds similar when we speak. People couldn’t spell the words differently because of its word origination that sounds almost the same. The English homophones always […]

Jan 22, 2020

Best Accent Training Practices For On-Boarding Employees

Do you remember your experience of joining the first company and challenges to settle down in the culture? Onboardings give away exceptional feelings and many people go through a meld of experiences on their first day of joining. The first day of onboarding simply means you will be taking a tour of meeting people of […]

Jan 22, 2020

Must Have Public Speaking Skills For B2B Sales Manager

Public speaking skills are essential for every professional working in small or big-sized companies or large corporations. The speaking skills act as a special attribute especially for the professionals who have to deal directly with the client/ customer such as the roles of brand managers, customer service executives, or sales managers, etc.   If we talk […]

Jan 21, 2020

Improve Special Word Pronunciation With Accent Reduction Training

The correct word pronunciation is another important aspect that makes a difference in the English accent. Many learners work so hard to get the right pronunciation skills which are next to impossible in the first go. Many attempts are way too needed to become the master of correct accent pronunciation.  To your surprise, the worst […]

Jan 21, 2020

Best Practices of Accent Training for Call Center Agents

The English accent is the foundation of every workplace and accent training is the most crucial part being involved, especially at every call center. Accent modification is important to avoid communication gaps, overcome language barriers, and to provide customer service efficacy. Ultimately, the goal of every call center is to proffer exceptional customer service with […]

Jan 21, 2020

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