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Customer and Partner Engagement
Do you feel the chance to deliver an appealing speech in front of a large audience just like convincing a friend in a social gathering? The public speaking is merely pervading through the voices of many young people across the globe. Whether it is your annual day, a conference meet or a stage performance at […]
Especially when it comes to the professional world, mistakes do happen as to achieve perfection and demonstrate that one is making efforts. Mistakes are likely to occur mostly in customer service support and telemarketing. This is because; employees deal directly with the customer and customers may come with unpredictable questions and complaints. These mistakes […]
Telemarketing is certainly a very challenging task and the caller must have superb skills when we talk about B2B telemarketing. It doesn’t like another B2C call that you can do anytime from anywhere. It takes a lot of patience and well-refined spoken skills to communicate with the prospect very efficiently. When doing telemarketing, your primary […]
Our voice plays a critical role in the success of our professional and personal journey as it demonstrates our personality in front of a large audience. Be it your college, workplace, a social gathering or a conference meeting, your tone and speaking skills represents your attitude and how well you could convey your message to […]
Have you ever measured the effectiveness of customer service? Are your employees willingly perform to take the customer service training ahead? Customer service is the finest opportunity for the company to multiply their business and a sole connection to deal directly with the customer. Providing exceptional service to the customer is the utmost requirement for […]
Customer service training helps employees to develop their skills in customer interaction and how to provide the necessary support to ensure higher satisfaction. Nowadays, it has become important for companies to realize the value of customer service training because one happy customer could bring along many other people and one dissatisfied customer could leave a […]
The most important tool of the century is the telephone for making or receiving calls for a lot of purposes. Especially when we use the telephone for professional purposes at the call center, there are certain protocols that we follow as a mandate. Since telephones are a link that connects call center agents and customers […]
Technology has blessed us with a lot of technological gadgets due to which most of our communication happens over the calls these days. Answering the calls or making calls to our closed ones seems simple, but we get cautious when as a professional we have to make calls to the customer and need to behave […]
In every call center, the agents are the initial point of contact especially for the customers on call. And customer service is the utmost opportunity to connect with customers, and the way the company’s representative solves their problems should be well-executed that goes for many years to come and benefits both the company and the […]
Training is always proven to be beneficial both for new hires and the organization. As the company’s expectations and work responsibilities demand more than just having a ground knowledge and i.e. your ability to communicate flawlessly with your co-workers and management at the workplace. Onboard training is an opportunity to engage with people around and […]
In today’s high demanding job marketplace, employees are expected to be well-versed with all the requirements that fit well with the company culture. Whether it is your work profile or having brilliant accent skills – alone you could do the work but understanding the work requirement from the manager requires an employee to have efficient […]
Do you know most of the confusing words only exist in the English language? The English language is a two-way language that has thousands of words carrying different meanings but sounds similar when we speak. People couldn’t spell the words differently because of its word origination that sounds almost the same. The English homophones always […]