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Customer and Partner Engagement

Importance of Employee Training to Uplift the standard of work and Increase Productivity

Do you train your employees on a regular interval to increase their productivity? As we often see, companies do not bother to conduct regular employee training to increase their knowledge.  Employees do not show productivity at times to which either they are terminated or alarmed with red flags as warnings. What do you think of […]

Feb 21, 2020

Correlation Between Leadership Skills And Effective Communication

Leadership and communication skills go hand in hand when the aim is to influence the general public or people at the workplace. Communication plays a very important role to build up associations whether it is at a personal or professional end. Since communication becomes quite impressive to grow the associations efficiently, that’s why people make […]

Feb 21, 2020

7 Best Practices of Employee Onboarding

Do you want to set up a proper employee on-boarding process? This guide will help you know what the ideal practices of Employee On-boarding should be.   The hiring process involves a few steps of painstaking efforts and this process must be done carefully and with diligence. It’s just not done by hiring and finalizing the […]

Feb 20, 2020

Checklist to Improve New Employee On-boarding Process

What should the employee on-boarding process be like? Do you know about all the criticalities involved in this process? Let us take you to a complete tour of the necessary points to keep in mind while boarding the new employees.  Employee on-boarding is one of the most important and crucial processes in any company. Human […]

Feb 19, 2020

How to Build a World Class Customer Service Team?

In today’s competitive marketplace, selling is just not enough to survive the brand name in the market. Employees play the most important role as pillars of the company that can assist customers to solve their queries.  Assisting is not always considered as product delivery, answering their calls or providing service at their doorstep. It’s something […]

Feb 18, 2020

4 Common Customer Service Mistakes and How To Fix Them

Have you ever made a mistake in your professional career especially in the customer support service experience? If yes, this will be a helpful read for you.  Mistakes are very natural in everyone’s life especially in the professional arena whether the employee is a novice or an expert having years of work experience. Companies in […]

Feb 14, 2020

5 Prime Qualities Customers Look For In A Technical Support Employee

Competency and scalability are the two main growth-drivers to assure customers’ satisfaction. Especially, when you are dealing in a customer support service that involves all the crucial factors needed to ensure their convenience and reliability. Such factors play a vital role in the technical support service where employees are expected to think innovatively plus out-of-the-box […]

Feb 11, 2020

5 Key Steps To Structure Your Employee Onboarding Process

What could be your answer if somebody asks you, “as an employer, do you follow the same employee onboarding pattern throughout the years?” It simply states that some glitch or flaw is happening at some point. And, yes that’s true.   The significance of the on-boarding process is equally important as finding the right candidate for […]

Feb 11, 2020

Accelerate Your Career Growth in the IT Industry with Technical Support Training

The Information technology industry has flourished over the last few years and it has given many young IT professionals a way to make their careers in this field. Since a strong evolution has been seen in the IT industry, people are keen to learn different technologies, technical languages, and scripts as it’s being introduced year […]

Feb 10, 2020

Checklist to Improve Your Customer Service Skills

Many people assume that providing good customer service is countable as their core skill set, whereas it is merely an attribute, a sort of trait. Employers look for numerous skill sets during the hiring process especially, to hire people in the customer service department. It isn’t like they just hire any random person from the […]

Feb 10, 2020

Advantages of Incorporating Customer Service Training Program For Your Employees

Starting a business involves a mix of several things like setting-up infrastructure, hiring resources, introducing the brand name in the market, capturing potential clients, and so on. While you got everything done on the list, there is something very crucial that plays an important role in making the business more reliable. It’s none other than […]

Feb 7, 2020

5 Key Benefits Of Having Well Trained Employees For A Franchise Business

The franchise business has evolved over the past few years as most business owners work rigorously to fame their brand name in the market. Apart from that, with the advent of major commercial industries taking place, trained employees are in high demand. Franchise owners take a U-turn in this scenario and prefer to hire people […]

Feb 6, 2020

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