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Customer and Partner Engagement

How to Build a World Class Customer Service Team?

In today’s competitive marketplace, selling is just not enough to survive the brand name in the market. Employees play the most important role as pillars of the company that can assist customers to solve their queries.  Assisting is not always considered as product delivery, answering their calls or providing service at their doorstep. It’s something […]

Feb 18, 2020

4 Common Customer Service Mistakes and How To Fix Them

Have you ever made a mistake in your professional career especially in the customer support service experience? If yes, this will be a helpful read for you.  Mistakes are very natural in everyone’s life especially in the professional arena whether the employee is a novice or an expert having years of work experience. Companies in […]

Feb 14, 2020

5 Prime Qualities Customers Look For In A Technical Support Employee

Competency and scalability are the two main growth-drivers to assure customers’ satisfaction. Especially, when you are dealing in a customer support service that involves all the crucial factors needed to ensure their convenience and reliability. Such factors play a vital role in the technical support service where employees are expected to think innovatively plus out-of-the-box […]

Feb 11, 2020

5 Key Steps To Structure Your Employee Onboarding Process

What could be your answer if somebody asks you, “as an employer, do you follow the same employee onboarding pattern throughout the years?” It simply states that some glitch or flaw is happening at some point. And, yes that’s true.   The significance of the on-boarding process is equally important as finding the right candidate for […]

Feb 11, 2020

Accelerate Your Career Growth in the IT Industry with Technical Support Training

The Information technology industry has flourished over the last few years and it has given many young IT professionals a way to make their careers in this field. Since a strong evolution has been seen in the IT industry, people are keen to learn different technologies, technical languages, and scripts as it’s being introduced year […]

Feb 10, 2020

Checklist to Improve Your Customer Service Skills

Many people assume that providing good customer service is countable as their core skill set, whereas it is merely an attribute, a sort of trait. Employers look for numerous skill sets during the hiring process especially, to hire people in the customer service department. It isn’t like they just hire any random person from the […]

Feb 10, 2020

Advantages of Incorporating Customer Service Training Program For Your Employees

Starting a business involves a mix of several things like setting-up infrastructure, hiring resources, introducing the brand name in the market, capturing potential clients, and so on. While you got everything done on the list, there is something very crucial that plays an important role in making the business more reliable. It’s none other than […]

Feb 7, 2020

5 Key Benefits Of Having Well Trained Employees For A Franchise Business

The franchise business has evolved over the past few years as most business owners work rigorously to fame their brand name in the market. Apart from that, with the advent of major commercial industries taking place, trained employees are in high demand. Franchise owners take a U-turn in this scenario and prefer to hire people […]

Feb 6, 2020

How Franchise Employee Training Can Boost Business Growth?

Many people carry the misconception that franchises are only successful if opened by large corporations, conglomerates, and big-sized companies. Often they forget that growth doesn’t come only by opening a large number of franchises or with brand names. This involves efforts, enthusiasm, and especially the biggest involved factor is how the franchisee trains the employees […]

Feb 6, 2020

Important Skills Job Seekers Must Learn Prior Appearing For An Interview

  You just have got an interview call and you are excited to appear on the interview date. But what, are you completely prepared to utilize this opportunity and live up to the employer’s expectation?  Several articles and checklists are being published from time to time as to how job seekers should act or perform […]

Feb 5, 2020

How Public Speaking Has Evolved Over The Years And Its Aspects?

The emerging trend of public speaking has certainly evolved in the past few years. Whether it is a public speech forum, a conference meeting at the corporate workplace, a social event gathering, or a speech discussion in front of a panel team. As a speaker, you need to be aware of where you are, your […]

Feb 5, 2020

Reasons Why Franchise Employee Training Is On The Rise

Franchise business models are one of the flourishing models that usually companies take up to succeed. As training is the key ingredient for making or breaking any business, franchisors invest money and put efforts to provide quality training to their recruited employees.  The effectuality in the employees must reflect in their performance and thus training […]

Feb 4, 2020

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